![]() Gift cards are valid for two years after their purchase.Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.Here are some further terms and conditions around our gift cards You can also use your gift card as part payment, together with any other approved payment option. Any remaining value will be stored on the gift card. You can use the full or part balance of your gift card. ![]() You will see the options available to you during the checkout process. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. Gift cards can be used in UK branches of our Flannels stores as well as online. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. If the problem persists, please contact your card provider. If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. If you require more information around the payment authentication process, please contact your card issuer directly. Who do I contact for further information? Once you have registered your card, when you shop online in the future you will only have to enter your password. ![]() You will be prompted to enter your card details and set a password. You register your card on your card provider's site by selecting the option to set up payment authentication. You will then be required to enter your password during the payment process when you shop with us. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund. You will be reminded three times within this period to pick up your parcel. You have up to 28 days to collect your parcel from your chosen store. Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. Your parcel can only be collected within your chosen stores opening hours. You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store. The actual delivery charge will be calculated during the checkout process.ĭelivery will take been 3 - 21 Days, Public and Bank Holidays are excluded. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped.
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